Solutions for customer training and partner training

Web Seminar: Maximizing Performance in the Extended Enterprise - A Success Story from Cendant Corporation

Recorded on July 20, 2005

Presented by

George Selix
Senior Vice President and Chief Learning Officer
Cendant Real Estate Franchise Group

The challenge faced by Cendant's Real Estate Franchise Group, the world's largest franchisor of real estate brokerages, resonates across many industries. How do you motivate and increase the performance of a widely dispersed franchise system? How do you train both new and experienced affiliates and transfer the right knowledge and skills to 4,500 locations and 100,000 system members each week? And ensure that all this effort is making a bottom line impact on your organization's business?

In this compelling one-hour session, George Selix discusses how Cendant's approach helped them to drive $100M in revenue through trained agents. Using sound instructional design, a blended curriculum, and Web portals, Cendant designed a consolidated solution that leverages technology to create a vision and infrastructure for future growth.

Topics addressed:

  • How to operationalize blended learning in the extended enterprise
  • How to fund learning interventions
  • Measuring results and showing returns on learning investments
  • Selecting the right vendor.

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