Solutions for customer training and partner training

Web Seminar: Using Technology to Increase the Success of Customer and Partner Education

Recorded on January 18, 2007

Presented by:
Chris Howard,
Principal Analyst
Bersin & Associates

Few training initiatives within your organization can affect your firm’s success and profitability more than extended enterprise education.  Chris Howard recently completed an extensive analysis of firms using technology to train partners and customers.  Howard discovered striking commonalities shared by the most successful training organizations.  His research details innovative approaches that will likely become tomorrow’s standards.

In this web seminar, Howard will share:

  • Business benefits of training the extended enterprise
  • Key steps to developing an effective extended enterprise training strategy
  • Best practices in customer and partner training
  • Training success stories from best-in-class firms such as Fidelity and NCR

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