Solutions for customer training and partner training
Resources and Downloads
Here we share our ideas - Find white papers, articles, case studies, web seminar recordings to know how customer and partner training can help in success of your bussiness in the competitive world...
White papers and articles
10 Steps to Justifying a Learning Management System for Your Partner and Supplier Training
Partner and supplier managers across industries and around the world have a common challenge -- consistency. External, non-employee stakeholders can dramatically affect a company’s performance, for better or worse. How can organizations develop these stakeholders to the same level of competency and product knowledge as their internal employees? And how can organizations instill common messaging, brand identity, and quality practices across this extended enterprise?Know how to increase partner revenue and results - Here are 10 steps to justifying an LMS for partner and supplier training.
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Trends in Training Your Extended Enterprise - Partners and Customers
A survey to 10,000 directors of training to find out how companies are extending a learning management system (LMS) outside of their corporate walls - to the "extended enterprise" of partners and customers.>> Download now
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Web Seminars
Educating Your Extended Enterprise and Distributed Employees
Recorded on February 7, 2007Learning organizations can dramatically save the travel costs while extending their reach and effectiveness by integrating their learning management and web conferencing solutions. Join for an introduction to Adobe's Web Conferencing Solution, Adobe Acrobat® Connect™ Professional (formerly Macromedia® Breeze). This event will show you some tips and tricks for using web conferencing to effectively inform and educate your distributed employees, channel partners, and customers. See why it is important to have your web conferencing solution integrated with an LMS.
This one-hour eSeminar will show you how to effectively use web meetings for e-Learning:
- Key tips and tricks in preparing for your e-learning sessions
- How to engage your audience and make the events interactive
- Adobe Web Conferencing technology has been embedded within an LMS solution to enable users to schedule, deploy, join and track key data from online meetings, training courses and on-demand presentations.
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Symantec Case Study: Increasing Revenue Through Centralized Sales Enablement Training
Recorded on January 23, 2007Symantec's sales training programs have evolved into a comprehensive performance support and sales enablement strategy that aims to increase the productivity and proficiency of both internal sales account teams and extended enterprise channel partners. Join Graeme Johnston, Senior Director of Symantec's Sales Enablement Services, to learn how they use common technologies to centrally manage both internal sales and partner training initiatives.
Graeme will demonstrate Symantec's view into their sales enablement environment and discuss:
- How Symantec organizes multiple learning groups to best serve the needs of diverse constituencies
- Lessons learned and best practices
- The benefits and measurement criteria of this enablement strategy
- How this approach improves revenue potential.
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Using Technology to Increase the Success of Customer and Partner Education
Recorded on January 18, 2007Few training initiatives within your organization can affect your firm’s success and profitability more than extended enterprise education. Chris Howard, Principle Analyst, Bersin & Associates, recently completed an extensive analysis of firms using technology to train partners and customers. Howard discovered striking commonalities shared by the most successful training organizations. His research details innovative approaches that will likely become tomorrow’s standards.
In this web seminar, Howard will share:
- Business benefits of training the extended enterprise
- Key steps to developing an effective extended enterprise training strategy
- Best practices in customer and partner training
- Training success stories from best-in-class firms such as Fidelity and NCR
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NCR Extended Enterprise Case Study: How NCR Trains Customers Using Integrated Virtual Classroom and LMS Solutions
Recorded on July 26, 2006Teradata, a division of NCR, has led the data warehousing market for more than 25 years, currently serving more than 800 customers and more than 1,200 implementations. The Teradata Education Network is a membership-based learning community that allows Teradata customers to upgrade skills and certifications through the latest web-based training, live and recorded virtual classes, hosted chats and classroom instruction.
Download the web seminar to learn how NCR uses their integrated Learning Management System and virtual classroom solution to train customers through the TeraData Network. The criteria for choosing these solutions, the challenges they overcame, and what they've learned, including:
- Why NCR chose to integrate their Virtual Classroom & Learning Management System solutions
- How they built the business case for this strategy
- How these solutions are used and what benefits NCR has realized
- What lessons they've learned from implementation and actual use. You'll gain a real-world perspective on the benefits and issues of integrating an LMS with a virtual classroom solution.
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Maximizing Performance in the Extended Enterprise: A Success Story from Cendant Corporation
Recorded on July 20, 2005The challenge faced by Cendant's Real Estate Franchise Group, the world's largest franchisor of real estate brokerages, resonates across many industries. How do you motivate and increase the performance of a widely dispersed franchise system? How do you train both new and experienced affiliates and transfer the right knowledge and skills to 4,500 locations and 100,000 system members each week? And ensure that all this effort is making a bottom line impact on your organization's business?
In this compelling one-hour session, George Selix discusses how Cendant's approach helped them to drive $100M in revenue through trained agents. Using sound instructional design, a blended curriculum, and Web portals, Cendant designed a consolidated solution that leverages technology to create a vision and infrastructure for future growth.
Topics addressed:
- How to operationalize blended learning in the extended enterprise
- How to fund learning interventions
- Measuring results and showing returns on learning investments
- Selecting the right vendor.
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Case Studies
- Symbol Technologies - In the last five years Symbol's partner revenue has climbed from 59% to 75%. Find out how...
- Defense Ammunition Center - Learn how SumTotal improved the effectiveness and mission rediness for Defense Ammunition Center...
- Kia Motors - Know how Kia focuses on measuring the impact of delearship training on business results, such as customer satisfaction, service retention and reduced unnecessary warranty repair costs...