Solutions for customer training and partner training

Training Software

Check a talent management or learning management system (LMS) software which has robust and flexible features. Few of the features to look out are mentioned below.

  • Flexible architecture that adapts to the individual, organization and business by conforming to the user’s business terminology, structure and workflow
  • Reporting framework to build individual reports that are immediately available and easy to change and configure without IT help
  • eCommerce capabilities to charge partners/customers via credit cards, pre-pay accounts, checks or purchase orders
  • Dynamic domains, organizations and audiences driven by an easy-to-use wizard for organizational and business changes
  • Audiences segmentation for easier targeting and administration of learning and access to tiered benefits for customers and partners
  • True blended learning, with the ability to create complex, blended training programs without restrictions on names, learning activities or resources
  • Certification management allowing expiry notifications, assigning required certifications and viewing of held and expired certifications
  • Manage business rules independent of other domain rules
  • Out-of-the-box, easily customized reports with drag and drop capability
  • Exception reports giving a management dashboard of employee, partner or customer performance
  • Single, automatic registration for complete learning plans
  • Tracks to define different learner paths within learning activity
  • Fulfillment activities to allow “equivalencies” or alternatives to a learning requirement
  • Smart waitlist capability with priority assignments for a particular users such as “preferred customer” or “top tier partners”, automatic notification and holding times
  • Seat allocations for particular users, such as “preferred customer” or “top tier partners

Customer Service Training, Partner Training

White paper

Benchmark survey on leveraging LMS to partners and customers. Know the survey results...

Web seminar

Know how NCR trains customers using integrated virtual classroom and LMS solutions. Watch now...